Millennium Square, Petaling Jaya, Malaysia · Mon–Sat · 9:00am – 7:00pm

Terms of Service

What we are — and are not

Mendrix Consultancy is an independent documentation and guidance service. We are not a law firm, not licensed immigration advisers, and not affiliated with any government, embassy or immigration authority.

No visa guarantee

All visa and immigration decisions rest solely with the relevant authorities. We charge for preparation, research and guidance — never for outcomes — and no outcome is ever guaranteed. Any provider promising a guaranteed visa should not be trusted.

Your responsibilities

You agree to provide truthful, complete information and genuine documents. We will not assist with misrepresentation of any kind, and providing false information to immigration authorities can lead to bans.

Partner delivery

Some destinations and services are delivered with vetted partner agencies and licensed local professionals. We disclose partner involvement and remain your point of contact.

Fees & refunds

Fees are agreed in writing before work begins. Government and third-party fees are separate and non-refundable by us. Refunds for our own fees follow the written agreement for your engagement.

Liability

To the maximum extent permitted by law, our liability is limited to the fees you paid us for the affected service.

Governing law

These terms are governed by the laws of Malaysia. Questions: info@mendrixconsultancy.com.

Last updated: July 2026.